Fernandez Community Center
At Fernandez Community Center, we are dedicated to breaking down the barriers that prevent individuals and families—especially those in the Hispanic community—from accessing the mental health services they need and deserve. We recognize that language, culture, and stigma often keep people from seeking help, and we are committed to providing a safe, welcoming space where every person feels understood and supported.
Our Mission
To deliver high-quality, person-centered behavioral health and community-based services that are culturally responsive and accessible in both English and Spanish. We believe no one should be denied care because of language differences or fear of stigma. Every voice matters, and every individual deserves dignity, hope, and belonging.
Our Core Services
- Clinical Assessment – Comprehensive evaluations to identify strengths, needs, and personalized treatment goals.
- Outpatient Therapy – Individual, family, and group counseling offered in English and Spanish.
- Psychiatric Evaluation & Medication Management – Professional assessment and ongoing support for mental wellness.
- Peer Support Services – Mentorship and guidance from individuals with lived recovery experience, delivered with cultural sensitivity.
- Tailored Care Management (TCM) – Coordinated support across medical, behavioral health, and social systems to ensure whole-person care.
Our Commitment
At Fernandez Community Center, we strive to reduce stigma, remove cultural and language barriers, and provide compassionate care that empowers individuals and families. By fostering wellness, stability, and independence, we are building a stronger, healthier community—together.
“Hope, Dignity, and Belonging for All.”
2022-24
We reviewed the information you have provided and developed a strategic plan FY 2022-2024. Our goal is to provide you with services and resources to help to improve your quality of life and make a difference in our community.
Fernandez Community Center management team looks at the results of our Consumer, Employee and Stakeholders Satisfaction Surveys as well as examines the trends and needs of the community we serve. FCC developed a Strategic plan that we feel addresses those needs, deficient and desires of our community. Many expressed that they feel like they are spinning their wheels, as they are getting better however, they desire more out of life. Those things that are important are support from their peers, Group therapy where they can learn and gather strength from their peers; assistance with employment due to history of substance use and /or mental illness. Those in the Suboxone program desire a place where they can gain support ,learn techniques and ways to live drug free.
In 2022-2024 Fernandez Community Center (FCC) will implement Six (6) step down programs. The goal of these programs is to support those we serve as they navigate recovery and transition through life’s challenges.
TARGETED CASE MANAGEMENT – Target date April 2022
Case management (MH/SA TCM) is an activity that assists beneficiaries to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Case management is individualized, person-centered, empowering, comprehensive, strengths-based, and outcome-focused. The functions of case management include: a. Case Management Assessment; b. Person-Centered Planning; c. Referral and linkage; and d. Monitoring and follow-up.
PEER SUPPORT Program- Target date Dec 2022
Peer support encompasses a range of activities and interactions between people who share similar experiences of being diagnosed with mental health conditions, substance use disorders, or both. FCC has provided peer support for over 5 years. Due to the pandemic we have had a sharp decline in person served under this program. The goal is to reintroduce peer support service to the community.
Group Therapy: Women’s Group and Men’s Group. – Target date July 2023
Presently fy2022 60% of our OPT clients are women and 40% are male. We know that the issues that women face (93% are single parents) and those of male (80% unemployment difficult time obtaining assistance) are uniquely different. The fundamental goal of group therapy is to initiate a sense of belonging or relatability through understanding, which is achieved by sharing common experiences. For this reason, we are developing a Men’s and Women’s therapy groups. Group therapy is found to be most effective when utilized to address a specific concern common to all members of the group.
Supportive Employment – Target Jan 2024
Supported Employment Services” refers to helping people with Mental Health, Substance and development disabilities obtain and maintain competitive employment. Supported employment teaches individuals more about responsibility, self-sufficiency, and independence. We know that many of those we serve have not been employed in some time, You will be working with a job coach who will provide guidance and support.
Substance Abuse Intensive Outpatient (SAIOP) – Target October 2024
SAIOP is a structured program of individual and group addiction activities and services that is provided at an outpatient program designed to assist adult and adolescent beneficiaries to begin recovery and learn skills for recovery maintenance.
Any input regarding FCC strategic goal is greatly appreciated to include, but not limited to face-to-face, telephone, written letter, and/or suggestion box.
2022
Quality Improvement Plan
Performance Measurement and Management
Reason for Quality Measurement-Management Goal: To improve persons served satisfaction in OPT and Suboxone Services
- FCC provides comprehensive behavioral health services to include, clinical assessment, therapy, Suboxone services
- FCC conducts Quarterly consumers’ satisfaction through the use of the Group Treatment Feedback Form, which provides daily assessment of consumers’ satisfaction in the following areas: rating of treatment sessions, consumers’ clients, cultural competency and understanding of services
FCC randomly selects a series of consumer to conduct Quality Assurance check-in.
- FCC analyzes the randomly selected surveys in a spreadsheet to receive accurate percentage in the above listed categories.
- Once the results are completed, results are reviewed by the Leadership/Management Committee and implementations of organizational changes are discussed (if applicable).
HOW WE ARE DOING FY 2022
We have complied the finding for the year ending 2022. Surveys were conducted each Quarter (individual quarters may be reviewed by requested )
I am satisfied with my services at Fernandez Community Center
YEAR 2022 | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree |
CONSUMER | 80% | 16.67% | 3.33% |
|
|
| |||||
Do you feel valued at work? | |||||
| Always | Most times | Sometimes | Rarely Never |
|
EMPLOYEE | 92.31% | 7.69% |
|
|
|
|
|
|
|
|
|
Are you overlay satisfied with FCC | |||||
| Totally Satisfied | Satisfied | Neutral | Dissatisfied | Totally Dissatisfied |
STAKEHOLDER | 100% |
|
|
|
|
|
|
|
|
|
|
WHAT TO DO IF YOU ARE WITNESSING AN OVERDOSE
Symptoms and Indications of an Overdose:
- Respiratory depression: slow and shallow breathing or cessation of breathing
- Making snoring or gurgling sounds
- Blue or gray skin color
- Dark lips and fingernails
- Unable to talk
- Disorientation
- Pinpoint pupils
- Decreased level of consciousness, can’t be woken up
- No response to stimuli
- Drug paraphernalia in the vicinity
- Note: If you can’t get them to respond, don’t assume they are asleep. Not all overdoses happen quickly and sometimes it can take hours for someone to die. Taking action in those hours means you could save a life.
What to Do:
- This is a medical emergency: Call 911 for a first responder immediately.
- Try to get the person to respond.
- Administer CPR if you are qualified.
- Rub knuckles on the breast bone.
- If they respond, keep them awake and breathing.
- If their skin is blue, perform mouth to mouth rescue breathing.
- Stay with the person. If you must leave, place the person in a recovery position (on their left side).
- Look around the victim to see if they are carrying NARCAN® (Naloxone), or have it in the vicinity, or if anyone in the area has it… and administer it! Keep in mind, it can take more than one dose of naloxone to revive a person who has overdosed. There is no harm in giving multiple doses to a person in an attempt to revive them. Learn more about Naloxone.
What Not to Do:
- Do not put the person in a cold bath.
- Do not inject them with saltwater or stimulant drugs (methamphetamine).
- Do not try to have them walk it off or sleep it off.
- Do not induce vomiting.