At Fernandez Community Center, we are proud to offer Tailored Care Management (TCM)—a North Carolina Medicaid service designed to provide whole-person, coordinated support for individuals with significant health and social needs.
What is Tailored Care Management?
TCM is a specialized care coordination program for NC Medicaid members living with:
- Behavioral health needs (mental health or substance use disorders)
- Intellectual and/or developmental disabilities (I/DD)
With TCM, you are paired with a dedicated Care Manager and Care Manager Extender who partner with you, your family (if you choose), your doctors, and community providers to build a personalized Care Plan. This plan is centered on your strengths, goals, and needs—ensuring your medical, behavioral, and community services are seamlessly connected.
What We Do
Our Care Managers will:
- Coordinate physical health, behavioral health, and I/DD services.
- Connect you with housing, employment, food, transportation, and other community supports.
- Help you transition smoothly between hospitals, programs, or living situations.
- Advocate for your rights and ensure your care is culturally respectful and person-centered.
- Regularly review and adjust your Care Plan as your needs change.
Why TCM Matters
Managing health and life challenges can feel overwhelming. TCM provides the “glue” that brings all your care together—helping you navigate complex systems, close service gaps, and take an active role in your wellness journey.
Eligibility
You may qualify for TCM if you are:
An NC Medicaid member enrolled in a Tailored Plan, or
An NC Medicaid Direct member who meets specific eligibility requirements.
Eligibility is determined by NC Medicaid. Fernandez Community Center provides TCM only to members who meet these state standards.
Our Commitment
As a certified TCM provider, we follow the standards of the North Carolina Department of Health and Human Services (NCDHHS) to ensure every participant receives high-quality, person-centered care that meets state and federal guidelines.
Getting Started
If you or a loved one may be eligible for Tailored Care Management, we’re here to support you. Contact Fernandez Community Center today to learn more about enrollment and how our Care Managers can walk with you toward better health, independence, and stability.